Client Rights, Records & Complaints
Creative Counseling & Wellness is committed to protecting your privacy and ensuring that you understand your rights regarding your healthcare records and professional services.
Requesting Your Healthcare Records
Current and former clients may request access to healthcare records maintained by Creative Counseling & Wellness by emailing:
tjoneslcsws@gmail.com
Please include:
Your full name
Your date of birth
Your current telephone number
A brief description of the records you are requesting
The approximate dates of service, if known
How you would prefer to receive the records
For your privacy, please do not include detailed medical, mental health,
or other sensitive information in an ordinary email.
Before releasing records, Creative Counseling & Wellness may require identity verification and a signed authorization. If records are being sent to another person or organization, a valid authorization for release of information may also be required. Records will be provided through an appropriate secure method and processed in accordance with applicable state and federal laws. We will explain any legally permitted fees before completing the request.
Contacting the Licensing Authority
Tammy R. Jones, LCSW-S, is licensed by the Texas State Board of Social Worker Examiners through the Texas Behavioral Health Executive Council.
License and regulatory information may be obtained from:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Telephone: 800-821-3205
Website: www.bhec.texas.gov
You may also verify a professional license through BHEC.
Notice to the Public of the Complaint Process
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Texas Behavioral Health Executive Council can provide information about how to file a complaint.
To obtain complaint information or submit a complaint, contact:
Texas Behavioral Health Executive Council
Attn: Enforcement Division
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Telephone: 800-821-3205
Website: BHEC Complaints and Enforcement
Texas Attorney General Consumer Complaints
Consumers may also obtain information about their privacy rights and submit an appropriate consumer complaint through the Texas Attorney General’s Consumer Protection Division.
File a Texas Attorney General consumer complaint
This information is provided in accordance with Texas Health and Safety Code §181.105 and Texas Behavioral Health Executive Council Rule 22 TAC §884.31..